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E-Mail Problems: Bad Addresses and Full Mailboxes
The Financial Aid Office sends thousands of e-mails to students each year. A typical daily batch of e-mail usually contains notes to several hundred students. We use the e-mail addresses that students supply on their FAFSAs as well as their U-Mail addresses. Unfortunately, a very large percentage of notes we send are returned as undeliverable for a variety of reasons. The most common reasons are:
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Mailbox is full or over quota
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Mailbox not found
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Mailbox unavailable
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No such user
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Not a valid user
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Addressee unknown
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This account has been disabled or discontinued
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This user doesn't have a yahoo.com (or Hotmail.com) account
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Your recipient never logged onto their free account
We highly recommend that financial aid students:
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Frequently check their U-Mail accounts. Make sure they are not full and unable to
accept more mail.
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DO NOT forward their U-mail to a non-university e-mail provider (e.g., yahoo, hotmail,
etc.). This practice has caused many problems, and we experience many non-deliverable
notes being returned by these non-university e-mail providers.
- Be sure that if U-Mail is forwarded to another e-mail account:
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non-UCSB e-mail addresses are correctly entered in the U-Mail Account Management
section;
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non-UCSB e-mail providers’ mail filters are updated to allow 'ucsb.edu' e-mail
addresses so that UCSB e-mails are not blocked or labeled as SPAM; and
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U-Mail accounts are checked frequently to verify that they are performing as instructed.
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